Billing & Cancellation Policy

Macly offers flexible billing options to meet your development and business needs. Our billing is transparent, straightforward, and designed to provide maximum value.

All prices are listed in USD unless otherwise specified. Prices are subject to change with 30 days notice for existing customers.

We accept major credit cards, debit cards, and bank transfers for enterprise customers.

We accept Visa, Mastercard, American Express, and Discover credit and debit cards.

Bank transfers (ACH/Wire) are available for enterprise customers with pre-approved credit terms.

All payment methods must be valid and have sufficient funds available.

We use secure, PCI-compliant payment processing to protect your financial information.

Alternative payment methods may be available upon request for qualified accounts.

Monthly subscriptions automatically renew at the end of each billing period unless cancelled.

You will be notified via email before each renewal with the upcoming charge amount.

Auto-renewal can be disabled in your account settings at any time.

Renewal charges are processed using your default payment method on file.

Invoices are generated automatically at the end of each billing period.

Electronic invoices are sent to your registered email address.

Detailed usage reports are available in your account dashboard.

Custom invoicing arrangements are available for enterprise customers.

All invoices include applicable taxes based on your billing address.

Prices do not include applicable sales tax, VAT, or other taxes unless explicitly stated.

Tax rates are calculated based on your billing address and applicable local laws.

You are responsible for any taxes associated with your purchase.

Tax-exempt customers must provide valid exemption certificates.

We don't offer a money-back guarantee for first-time monthly subscribers.

Refunds must be requested within 7 days of initial subscription.

Hourly and daily charges are non-refundable once incurred.

Refunds for service issues are evaluated on a case-by-case basis.

Refunds are processed to the original payment method within 5-10 business days.

Partial refunds may be issued for service credits due to downtime per our SLA.

Failed payment attempts will trigger an automatic retry within 24 hours.

You will be notified immediately of any payment failures via email.

Services may be suspended after 3 consecutive failed payment attempts.

Suspended accounts can be reactivated by updating payment information and settling outstanding charges.

We reserve the right to terminate accounts with recurring payment failures.

Billing disputes must be reported within 60 days of the charge date.

We will investigate all disputes promptly and provide resolution within 10 business days.

Initiating a chargeback without first contacting us may result in account suspension.

Documentation may be required to support dispute claims.

We reserve the right to modify pricing with 30 days advance notice.

Price increases will not affect active monthly subscriptions for the remainder of their current term.

Promotional pricing is valid only for the specified promotional period.

Grandfathered pricing may be offered to long-term customers at our discretion.

Promotional credits are applied automatically to your account when eligible.

Credits expire according to their specific terms and cannot be exchanged for cash.

Service credits for downtime are issued per our Service Level Agreement.

Referral credits may be earned through our referral program.

Custom billing terms are available for enterprise customers.

Volume discounts apply for multiple Mac rentals.

NET 30/60/90 payment terms available for qualified businesses.

Dedicated account management and custom SLAs are included with enterprise plans.

Annual contracts with committed usage receive preferential pricing.

For billing inquiries, please contact our billing department through your account dashboard.

Urgent billing issues can be addressed by our 24/7 support team.

Written correspondence should be sent to our registered business address.

We aim to respond to all billing inquiries within 24 business hours.